Return & Refund Policy – Shivilex

At Shivilex, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return under the terms below.

Return Window
Customers can request a return within 7 days of delivery.

Eligibility for Return
To be eligible for a return:

• Product must be unused, unworn, and in original condition

• All original packaging, tags, and accessories must be included

• Proof of purchase (invoice/order ID) is required

Return Process
To initiate a return, please contact us at support@shivilex.in within 7 days of delivery.
Our support team will guide you through the return process.

Return Shipping
Customers may be required to ship the product back to our address. We recommend using a reliable courier service with tracking.

Refunds
Once we receive and inspect the returned product, refunds will be processed within 5–7 business days to the original payment method or as store credit.

Non-Returnable Items

• Products damaged due to misuse

• Items without original packaging

• Clearance or final sale items

Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours with images for quick resolution.

For any questions, feel free to contact our support team.